Refund policy.
Insyt FamilyCare is committed to ensuring a transparent and customer-friendly experience. This policy applies to all users of our services, whether booked via our website, mobile app, or through our customer service representatives.
Effective date: July 2025
Eligibility for refunds
Refunds may be issued under the following circumstances:
- Unrendered services
- If a caregiver or healthcare professional fails to attend a scheduled visit and no reschedule or substitute was offered.
- Prepaid plan cancellation
- If a client cancels a prepaid service plan at least 48 hours before the commencement of care.
- Overcharges and technical billing errors
- In cases of double payment, system errors, or incorrect charges.
Non-refundable conditions
Refunds will not be issued for:
- Services already rendered, including partially completed visits.
- Cancellations made within 24 hours of scheduled service.
- Customised or tailored care plans already initiated.
Requesting a refund
All refund requests must be submitted in writing to [email protected] within 7 days of the incident. Requests must include:
- Full name and contact information
- Date and type of service
- Reason for the refund request
Processing timeline
Upon approval, refunds will be processed within 7 to 10 business days to the original payment method.
Contact us
Insyt FamilyCare Admin Department
Email: [email protected]
Phone: +234 904 432 6843
Questions about any of this?
If anything here is unclear, ask us plainly. A care coordinator will explain it in ordinary language, and nothing is committed until you say so.
Available in all 36 states & the FCT · Response within business hours · No obligation
The care request form takes about 10 minutes and asks for medical details, so have medications and any discharge summary to hand. We reach out once it is in.
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