A care coordinator with a headset answers WhatsApp messages with a soft smile.
Frequently asked questions

Straight answers about home care in Nigeria.

Everything families ask us before starting care, grouped so you can find your question fast. Can’t find it? WhatsApp us; a human answers.

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Six things families ask about most

Getting started

How do I start care with Insyt FamilyCare?
Send us a WhatsApp message describing your situation. A care coordinator responds, listens, and schedules an in-home assessment anywhere in Nigeria. If you’re arranging care from abroad, we hold a virtual consultation with you first, and you can join the in-home assessment by video call. You receive a written care plan and quote before committing to anything.
How quickly can care begin?
For most engagements, care can begin within days of the assessment, and for post-surgical cases we aim to have a care professional ready for the day of discharge. Tell us your timeline and we’ll work to it.
What is the in-home assessment?
A registered nurse visits the beneficiary’s home to evaluate their level of care: health conditions, mobility, medication, daily living needs and the home environment. It’s how we match the right tier, caregiver, CHEW or registered nurse, and it’s the basis of your written care plan and quote.
Is there an obligation after the assessment?
No. The assessment produces a care plan and transparent quote; the decision is entirely yours, and plans can be adjusted until they fit your family and budget.

Pricing

How much does home care cost in Nigeria?
At Insyt FamilyCare, monthly home care costs ₦150,000 to ₦600,000, and daily live-out care costs ₦12,000 to ₦20,000. The in-home nursing assessment is a separate one-time fee of ₦25,000. Where you fall in those ranges depends on the beneficiary’s assessed needs, the care level, the schedule and whether the arrangement is live-in or live-out. Medications, consumables, laboratory fees and travel outside Lagos are billed separately. Your written quotation follows the assessment. Our full pricing guide sets all of this out in detail.
Why don’t you publish a single fixed price?
We publish our ranges openly, but a single fixed price would either overcharge families with simple needs or under-resource beneficiaries with complex ones. The assessment is what establishes where in the range a particular person sits, so you pay for the level of care your loved one actually needs and nothing more.
Can diaspora families pay from abroad?
Yes, in USD or GBP on a simple monthly subscription, through convenient international channels confirmed at consultation.

Our care team

Who will be caring for my loved one?
Depending on the assessed tier: an Insyt Caregiver Academy-certified caregiver (Basic), a licensed Community Health Extension Worker (Intermediate), or a registered nurse (Advanced). All work under nurse-led clinical supervision.
What is included in each care tier?
Basic Care covers support with everyday activities: bathing, dressing, grooming and toileting, meal preparation and feeding assistance, companionship and help moving around, medication reminders, light housekeeping related to the person’s care, and observing and reporting changes in their wellbeing, with a monthly registered-nurse visit to review the care plan. Intermediate Care includes all of that plus routine health support: monitoring vital signs such as blood pressure and blood sugar where required, support with prescribed medication including administration by appropriately qualified staff where needed, more hands-on assistance with mobility and daily activities, and condition monitoring with weekly nursing oversight. Advanced Care adds skilled nursing for complex or higher-dependency needs: wound dressing and post-surgery care, prescribed injections and other nursing procedures, care for someone bedbound or needing extensive assistance, support for more complex stroke recovery or dementia-related needs, and catheter care or other specialised support where agreed. The exact services, staffing, care hours and cost are confirmed with you after the in-home assessment.
How are caregivers vetted and trained?
Every caregiver completes the Insyt Caregiver Academy, covering personal care, vitals, medication support, infection control, ethics and Care App documentation, and is certified before any deployment. CHEWs and nurses hold professional licences in addition.
Will we have the same care professional consistently?
Consistency is a core principle; we assign a consistent professional wherever possible, with trained, briefed cover for leave periods.
What supervision happens after care starts?
Daily Care App data is monitored by our clinical team. A registered nurse also visits to review and update the care plan — monthly for Basic clients and weekly for Intermediate clients. Advanced clients have an RN on-site.

Coverage & logistics

Do you really cover all 36 states?
Yes, plus the FCT. Deployment is coordinated from our Lagos head office, with the same Academy certification, Care App documentation and clinical supervision on every engagement regardless of location. See our locations page for how it works.
Do you offer live-in care?
Yes. The assessment determines whether visiting shifts, live-in arrangements or night support best fit the beneficiary, and the schedule is written into the care plan.
Can you work alongside our family’s doctor?
Absolutely, we prefer it. Our care reports and trend data support your doctor’s decisions, and our nurses coordinate around prescribed treatment plans.

The Insyt Care App

What can family members see on the app?
GPS-verified clock-ins and clock-outs, daily vitals, medication logs, meals, fluids and exercise (daily ADL reports), caregiver notes, nurse review summaries, and downloadable trend reports.
Can multiple relatives have access?
Yes, every authorised family member can have dashboard access, across any number of countries.
Is the data secure?
Yes. Records are private to your family and our supervising clinicians, timestamped, tamper-proof and never shared with third parties.

Boundaries & safety

Is Insyt FamilyCare an emergency service?
No. We provide planned, structured care. For medical emergencies, call your state emergency line or go to the nearest hospital immediately. Our teams support and escalate, but hospitals handle emergencies.
Do you prescribe or dispense medication?
No. We support medication management, reminders, adherence tracking and nurse administration of prescribed medication, but prescribing remains with your doctor.
Are you an HMO or insurance product?
No. Insyt FamilyCare is a concierge health service paid directly by families and organisations, though we do partner with HMOs and hospitals on care coordination.
A pair of young hands cradling a heart-shaped stone, care held carefully.

Still have a question?

Message us on WhatsApp, a care coordinator will answer personally, usually the same day.

Available in all 36 states & the FCT · Response within business hours · No obligation

The care request form takes about 10 minutes and asks for medical details, so have medications and any discharge summary to hand. We reach out once it is in.

Prefer to call? +234 904 432 6843 · Prefer we contact you?