A relaxed team portrait outside the Lekki office: coordinators, nurses and caregivers together at golden hour.

Family feedback

What families actually said.

After an engagement settles, we ask every family the same four questions and we publish what comes back. The praise and the criticism, in their words, not ours.

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4.5out of 5

Averaged across all 10 responses received to date, including the two three-star ratings. We do not average only the good ones.

In their words

Feedback, quoted exactly

Every quote on this page is copied verbatim from a submitted feedback form. Nothing has been written, tidied or improved by us.

Very professional. Inspired trust from first contact. Feels like a relationship with family rather than a business.

Considered a number of other providers in addition to Insyt. Insyt was also recommended by a friend. Glad I trusted my instincts and went with them. Quality care of my Mother is extremely important to me and it would have been devastating if I made the wrong choice. I am extremely grateful for the support my Mother has been receiving from Insyt.

T.A. · Family member · September 2025

The service staff went above and beyond, providing personalized assistance and demonstrating impressive product knowledge. Their prompt responses to inquiries and willingness to address any concerns made a significant difference. It was evidence that they valued customer satisfaction.

Chidera O. · Patient · October 2025

The calmness of your staffs, punctuality, humility an lots more.

Family member · Family member · September 2025

The level of Professionalism.

Asked us for prompt provision of back-up for relief or replacement.

Olusola O. · Family member · September 2025

Very professional and compassionate care.

Blessing · Family member · March 2026

Respondents were offered anonymity on the form. Where someone chose to give a name we show their first name and an initial; where they left it blank we show only their role. Five further responses were one or two words long and are counted in the average above but not quoted here, because they would tell you nothing.

Google reviews

4.840+ reviews on Google

Publicly posted, independently hosted

These sit on our Google Business Profile, where anybody can post and we cannot edit or remove anything. That makes them checkable in a way our own feedback form never can be — click through and read them all.

Read them all on Google Leave a review

I cannot recommend insyt Family enough. They have been an incredible support system for our family, especially in care of my mom. Their nurses are truly top-notch, professional, compassionate, warm, and genuinely caring. What stands out the most is how homely and comforting they make everything feel. They don’t just provide care; they treat their clients like family, with patience, kindness, and respect.

Abu Teno Ali · Google review · 3 months ago

Insyt Family Care is the best thing that has happened to me in catering for my family; especially my aged parents. Their reliability is second to none. We can be anywhere in the world at ease knowing that our folks health care is handled with utmost care.

Elmer Okeke-Macauley · Google review · 3 months ago

I can confidently say that this is the most professional, reliable, and compassionate care I have ever received. From the very beginning, the team demonstrated exceptional dedication, expertise, and genuine concern for my well-being. Every interaction was handled with kindness, respect, and a high level of professionalism, making me feel valued and cared for at all times.

Oyebamiji Ayomide · Google review · 3 months ago

I have to give mr Timothy his flowers, he made the entire process so much easier! We had so many questions and concerns especially being away from home. The Insyt Care team has been with us for over 7 months. If you are looking for a home care for your loved one Insyt care is really the best option.

Suramin · Google review · 4 months ago

Insyt Family Care provides excellent and compassionate care. Their team is professional, kind, and dedicated to supporting families with quality service. Highly recommended!

Nurse Fay · Google review · 2 months ago

Quoted verbatim from the public listing, including the four-star ones. We have not selected only the five-star reviews, and we cannot alter what is written there.

What we were asked to fix

The criticism, published too

A feedback page showing nothing but praise is not worth reading. These are the specific things families told us to do better. One family's first caregiver placement was not good enough, and they said so plainly; the caregiver was changed in the third week and their relative is well cared for now. That is the honest record.

A written daily report on the care given
Faster back-up cover when a caregiver needs relief or replacement
Re-briefing caregivers on their responsibilities before they resume
Faster access to the Insyt Care App at the start of an engagement

If your experience of us ever falls short of what is described on this page, tell a coordinator directly, or email [email protected]. Complaints reach our clinical lead, not a queue.

A pair of young hands cradling a heart-shaped stone, care held carefully.

Judge us by the next family's feedback

Tell us what is happening at home and a care coordinator will talk it through with you. An in-home assessment comes before any quote, so you know exactly what you are agreeing to.

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Available in all 36 states & the FCT · Response within business hours · No obligation

The care request form takes about 10 minutes and asks for medical details, so have medications and any discharge summary to hand. We reach out once it is in.

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