A relaxed team portrait outside the Lekki office: coordinators, nurses and caregivers together at golden hour.
Family feedback

What families actually said.

After an engagement settles, we ask every family the same four questions and we publish what comes back. The praise and the criticism, in their words, not ours.

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4.5out of 5

Averaged across all 10 responses received to date, including the two three-star ratings. We do not average only the good ones.

In their words

Feedback, quoted exactly

Every quote on this page is copied verbatim from a submitted feedback form. Nothing has been written, tidied or improved by us.

Very professional. Inspired trust from first contact. Feels like a relationship with family rather than a business.

Considered a number of other providers in addition to Insyt. Insyt was also recommended by a friend. Glad I trusted my instincts and went with them. Quality care of my Mother is extremely important to me and it would have been devastating if I made the wrong choice. I am extremely grateful for the support my Mother has been receiving from Insyt.

T.A. · Family member · September 2025

The service staff went above and beyond, providing personalized assistance and demonstrating impressive product knowledge. Their prompt responses to inquiries and willingness to address any concerns made a significant difference. It was evidence that they valued customer satisfaction.

Chidera O. · Patient · October 2025

The calmness of your staffs, punctuality, humility an lots more.

Family member · Family member · September 2025

The level of Professionalism.

Asked us for prompt provision of back-up for relief or replacement.

Olusola O. · Family member · September 2025

Very professional and compassionate care.

Blessing · Family member · March 2026

Respondents were offered anonymity on the form. Where someone chose to give a name we show their first name and an initial; where they left it blank we show only their role. Five further responses were one or two words long and are counted in the average above but not quoted here, because they would tell you nothing.

What we were asked to fix

The criticism, published too

A feedback page showing nothing but praise is not worth reading. These are the specific things families told us to do better. One family's first caregiver placement was not good enough, and they said so plainly; the caregiver was changed in the third week and their relative is well cared for now. That is the honest record.

  • A written daily report on the care given
  • Faster back-up cover when a caregiver needs relief or replacement
  • Re-briefing caregivers on their responsibilities before they resume
  • Faster access to the Insyt Care App at the start of an engagement

If your experience of us ever falls short of what is described on this page, tell a coordinator directly, or email [email protected]. Complaints reach our clinical lead, not a queue.

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Judge us by the next family's feedback

Tell us what is happening at home and a care coordinator will talk it through with you. An in-home assessment comes before any quote, so you know exactly what you are agreeing to.

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Available in all 36 states & the FCT · Response within business hours · No obligation

The care request form takes about 10 minutes and asks for medical details, so have medications and any discharge summary to hand. We reach out once it is in.

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